SHIPPING RETURN POLICY

Shipping Information

At Microbe-Lift, we strive to provide transparent and efficient shipping services to ensure your products arrive promptly and securely. Here’s a detailed overview of our shipping process:

  • Shipping Method: All shipments are dispatched via UPS Ground, a trusted and reliable carrier known for its timely deliveries and excellent service.
  • Processing Time: Orders are typically processed and shipped within 2-3 business days from the date of order placement. You can expect your package to be on its way to you shortly after your order is confirmed.
  • Shipping Charges: For orders under $50.00, a flat rate of $10.00 freight fee applies anywhere in the Continental US. Orders of $50.00 or more enjoy free freight shipping within the Continental US, making it even more convenient for you to get the products you need.
  • Shipping Restrictions: Please note that we currently only ship to addresses within the Continental US. To ensure smooth delivery and avoid any delays, we do not ship to PO boxes. We appreciate your understanding in this matter.

For any questions or concerns regarding shipping, including estimated delivery times, tracking information, or special delivery requests, please feel free to contact our customer support team. Our dedicated representatives are here to assist you every step of the way.

Return Policy

At Microbe-Lift, your satisfaction is our priority. If for any reason you’re not completely satisfied with your Microbe-Lift product purchase, we offer a straightforward and hassle-free return process:

  • Refund Policy: We stand behind the quality of our products. If you’re unsatisfied with your purchase, we will refund you the full amount, excluding shipping costs, upon receipt of the returned items.
  • Initiating Returns: To initiate a return and start the refund process, simply reach out to our customer support team via email at info@ecologicallabs.com with the subject line “Microbe-Lift Return.” One of our representatives will guide you through the return process and provide you with further instructions to ensure a smooth experience.

We want you to shop with confidence knowing that we’re here to support you every step of the way. If you have any questions or require further assistance regarding our return policy, please don’t hesitate to get in touch with us. Your satisfaction is our top priority, and we’re committed to ensuring a positive experience with Microbe-Lift products.